What are the two major categories of trust in the TIPO framework?

• A. Trust in a System and Trust in a Product
• B. Trust in a Group and Trust in a Leader
• C. Trust in a Person and Trust in a Process
• D. Trust in a Policy and Trust in a Contract

Answer: (C)

In the TIPO framework, trust is viewed through two primary lenses: trust in a person and trust in a process. Trust in a person means believing in someone's character, competence, and reliability—the expectation that they will act with integrity and in the group’s best interest. Trust in a process means confidence in the systems, workflows, rules, and governance that guide actions, ensuring outcomes are predictable and fair regardless of who is involved. These two sources of trust capture how we rely on both the individuals delivering work and the methods that govern how work is done. The other options mix different artifacts (like systems, products, policies, or contracts) or social roles (group or leader) that aren’t the two main lenses TIPO centers on.